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Annual reports

Where the money goes. All of it.

We publish a full report every year. Not because we have to, but because trust is the only currency a free service has.

Past reports.

Every report since launch is publicly available. We don't take them down.

2024
The year we expanded to 22 states. Full program data, audited financials, and our first affiliate impact study.
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2023
Record intake volume and our first $1M in individual donations. Data on wait times and navigator response rates.
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2022
Ground Chat launched. 3,200 chat sessions in the first six months. Full financials and foundation grant breakdown.
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2021
Navigating the tail of the pandemic. Demand surged 40%. Volunteer training programme restructured entirely.
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2020
The year everything changed. How we moved online, kept navigators supported, and why our financials look different this year.
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What's inside our reports.

Every annual report covers the same four areas — so you can compare year to year.

Program impact data

Intake numbers, care navigation outcomes, Ground Chat usage, affiliate activity, and volunteer hours.

Full financial breakdown

Revenue sources, expense categories, reserve fund balance, and year-over-year trends in plain language.

Audited statements

Independent audit performed annually. Full audited financial statements included in the appendix.

Leadership commentary

What we learned, what we got wrong, and what we're changing. Honest, not just the good news.

Have a question about our reporting?

Our finance team answers questions about any line in any report. No question is too detailed.

Get in touch with our team →
If you're in crisis right now

Call or text 988 — the Suicide & Crisis Lifeline. Free, confidential, available 24/7.

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