Built so everyone can use it.

Our standard.

This site is designed to meet WCAG 2.1 AA guidelines — the internationally recognised standard for web accessibility. We test with screen readers, including NVDA on Windows and VoiceOver on macOS and iOS, and with keyboard-only navigation.

Meeting AA compliance is a floor, not a ceiling. Where we can do better — clearer language, more intuitive navigation, more forgiving form interactions — we try to.

What this means in practice.

Here's what accessibility looks like in this site, specifically:

• Every interactive element has a visible focus state. If you're tabbing through the page, you always know where you are.
• Every image has alt text that describes its content for screen reader users.
• Colour contrast meets WCAG AA minimums throughout — body text, link text, buttons, and form labels.
• Text resizes without breaking layout. You can increase browser font size to 200% and the page remains usable.
• No auto-playing audio or video. Nothing moves or makes noise unless you activate it.
• Form fields have visible labels — not just placeholder text, which disappears when you start typing.
• Error messages are descriptive — they tell you what went wrong and how to fix it, not just that something failed.

Crisis access.

The 988 Suicide & Crisis Lifeline is accessible by phone, text, or chat. If you can't use a digital form or chat window for any reason — technical or physical — you can always reach support directly.

Call or text 988 from any phone. No internet required. No account needed. A trained counsellor answers 24 hours a day.

If you're struggling to use this site for any accessibility-related reason and need to complete an intake or find a care navigator, you can also call us directly at (555) 010-0100. A care navigator can complete the intake with you by phone.

Browser and device support.

We test and support the latest two major versions of the following browsers:

• Google Chrome (desktop and Android)
• Mozilla Firefox (desktop)
• Apple Safari (desktop and iOS)
• Microsoft Edge (desktop)

The site is responsive and works on screens from mobile phones to large desktop monitors. If something breaks on your device or browser, let us know — that's a bug, not a feature.

Reporting accessibility issues.

If something doesn't work for you — a page element you can't reach by keyboard, a colour combination you can't read, a form interaction that doesn't behave as expected — we want to know.

Email hello@example.com and describe what you were trying to do, what you tried, and what happened instead. We respond within 2 business days and aim to have fixes in place within 10.

You won't be redirected to a general feedback form. Your email goes to a person.