About Resources Free Audit Client Area Grab 30 Minutes With Me

Give me an operational problem, and I'll fix it.

For founder-led tech and service businesses where growth has outpaced the operations underneath it. The founder is the bottleneck, half the process lives in people's heads, and the tools don't talk to each other. I find what's broken, fix it, and where the fix needs a system, I build it. Then I leave it running without me.

Tell Me What's Breaking

Thirty minutes, free. If there's nothing worth fixing, I'll tell you.

For founder-led tech and service businesses, 10 to 60 people

Rob Gibbins

Rob Gibbins

"In thirty-five years, I've learned one thing above all: challenges are doorways to breakthroughs."

When something feels off, it usually is.

You instinctively know when something is wrong. But with scattered data, layered processes, people complexities, and disjointed tools, getting to the root of it is easier said than done. So you patch the surface problem. It holds for a while, then breaks again, and the issues quietly compound while you spend your time holding it all together.

"We shift from enjoying what we do to tolerating what we do. This is neither healthy nor productive."

That is the point where most founders bring me in.

What I Deliver

I am not a consultant who will charge you $1000s to diagnose a problem, hand you a 50-page report, and wish you luck. I am an operator obsessed with walking into messy workflows and fixing how data, people, process, and technology move together.

01

Relief.

Breathing room, fast.

I find what's making you the bottleneck and start clearing it, so you feel the difference from day one. Not by taking it on myself, but by fixing the thing that keeps landing on your desk.

  • You stop being the bottleneck for every decision
  • Your time and headspace come back
  • The daily fires stop starting, because the thing causing them gets fixed
  • The work runs without you holding it together
02

Clarity.

Clear path forward.

Together, we map your workflows to find where friction is hiding, what it's costing, and how to fix it, guided by Data, People, Process, and Technology. You stop guessing.

  • You see exactly where the friction is hiding
  • The real cost of it gets put on the table
  • A structural plan, not a patch
  • A path built for scale, not just survival
03

Execution.

Work gets done.

I get into the heart of the business with your team. Writing SOPs, rebuilding processes, training people, reinforcing ownership. I stay until it runs without me, then I'm gone.

  • The SOPs that were missing get written
  • Broken processes get rebuilt and tested
  • Your team owns the outcomes, not just the tasks
  • The work gets finished, not parked
The Outcome

Growth.

What comes next.

When operations run, the business stops being held back. The team executes. Clients stay. Growth stops being aspirational. It's just what happens when the work is done right.

  • A business that scales without breaking
  • A team that runs without you in every meeting
  • Clients who stay because the work was done right
  • You, freed up to lead instead of run

Data, People, Process, and Technology. The four forces I read every business through.

I have spent thirty-five years inside founder-led businesses across the UK, US, Canada, and Asia. I built and scaled my own BPO from 2 staff to 120 and designed the systems it ran on myself. I have run paid audit-to-implementation engagements, led sales operations of 750 people, and steadied a SaaS business through to a clean acquisition. Same job every time: read the business, find the breaks, build the chain that holds. I also work with a small number of nonprofit leaders on the same operational problems.

When I work with you, I fix what's broken and build it so it runs without me. I am not here to take a seat in your company. I am here to make myself unnecessary, and then get out of the way.

Measured & managed
All in one place

Every client I work with gets a private portal where the engagement is actually managed, not just talked about. Everything we do lives there.

Your team sees what you want them to see. You see everything. What is planned, what is next, the timeline, and what has already moved. No chasing. No hunting. No mystery.

I built this myself. It is a glimpse of how I think about operations, and the portal does much more.

Client portal scorecard view showing overall health score, lead generation and customer retention scorecards, and audit reports

How I work with AI

The honest assessment

AI has its place, but it will not fix a broken process. I work with AI every day, strategically and responsibly. Layered onto a broken process, it simply scales the severity of what's broken.

Where it actually helps

Once the process is sound, AI earns its place. I find where AI genuinely saves time or money, without losing the judgment and human touch that your work depends on.

A team that uses it

Many tools are neglected because users don't adapt. I train your team to integrate AI into their existing workflows, making it a habit rather than another ignored resource.

How we work together.

Pricing shown is for businesses. I keep nonprofit fees accessible. The work matters more than the margin.

1

Discovery Call

Free · 30 minutes

Every business has its own operational mess. I'm here to listen, understand what's breaking, and give you answers and tailored options so we can figure out if we're a good fit. If there's a fit, I'll send you a proposal outlining how we move forward.

Thirty minutes against everything that's quietly costing you. Easy maths.

Thirty Minutes. One Honest Conversation.
2

The Audit

Starts at $500 · depending on scope of work

Once the audit proposal and NDAs have been finalised, I will conduct the audit within the agreed scope of work. I apply a simple framework to explore internal workflows across data, people, process, and technology. I work respectfully with your team, learn more about what is broken and causing friction, and how we can improve. After the audit, I provide a practical written report: what's broken, why, the impact, and a clear list of what to fix first.

3

Execution Sprint

If you choose to move forward with an execution sprint, it's heads down for 30 to 60 days. I work alongside you and your team. Listening first, respecting what they have built, and helping them fix the priority breaks. They keep ownership, which builds real buy-in. The result: efficient workflows built to scale and a team that knows how to keep them running. Regarding pricing, there will be no surprises, because this is part of our discussion during the discovery call.

What people say

Robert's extraordinary professionalism, dedication, and deep product and industry knowledge played a pivotal role in helping us implement a streamlined and efficient data management system. His ability to understand organizational needs, customize solutions, and provide hands-on support made the entire process seamless.

Cynthia Chirinda
Nonprofit Leader · February 2025

I first met Rob in the early 90's, when the call centre industry was just beginning to expand exponentially. It was no surprise to me that he opted to move to the Philippines to set up his own business. 12 years later, he's an established and well-known expert in the contact centre industry, demonstrating his energy, tenacity and business acumen. Rob is a 'safe pair of hands'.

Peter Venn
Industry Peer · July 2014

I have known and worked with Robert for over 20 years since our early days at Merit Direct (SITEL). Complete with excellent operational, client and business management skills, Robert is one of the most experienced industry stalwarts and his knowledge of the offshore outsourcing market is second to none.

Barrie Collins
Industry Peer · July 2014

Rob has been a client of ours for over 4 years. I have always found him easy to work with, approachable, extremely trustworthy, efficient and very knowledgeable in his field. Our discussions are always about how we can help each other, as all good supplier and client relationships should be.

Stewart Read
Long-term Supplier · February 2015

I have learned valuable lessons from Rob when I was managing his programs at Touch Asia. He helped me fully understand and appreciate what it is to be a leader, to take full accountability for mistakes my team made, learn from it, and move on. He is a good man and a good friend.

Toni Erin Fernandez-Tolentino
VP Operations

Robert was an amazing mentor who helped a lot of us in his department. He saw talents we didn't even see in ourselves and helped us bring it out and expand on our skills. I will forever be grateful for all he has taught me in work and in life.

Chris Sumaway
Former Team Member · March 2020

Rob is a seasoned professional who brings strategy, execution, and leadership together. He was our top achiever for three consecutive years. What sets him apart is the way he combined sharp execution with leadership and insight, influencing product direction, improving the customer journey, and raising the bar for the whole team.

Tom Labelle
Director · September 2025

Rob is one of those rare leaders who doesn't just drive results. He elevates everything and everyone around him. He has an incredible ability to understand what a customer needs, even when they haven't fully articulated it themselves, and maximizes every opportunity without making them feel pressured.

Ray Labra
Former Colleague · February 2025

Robert stands out for how naturally he puts the customer first. After a sale, he stayed engaged, checking in on projects and keeping in touch to confirm that clients were receiving the features promised, and that the process reflected the high level of professionalism and care he values.

Rohan Kallianpur
Implementation Lead · September 2025

Working with Rob was always a pleasure. He brought incredible energy, professionalism, and a genuine commitment to customer success. Rob has a real talent for building strong client relationships and finding solutions that truly meet their needs.

Olia Kukharska
Former Colleague · October 2025

Questions founders ask

Most consultants hand you a report and disappear. I work alongside you inside your organization until the results are real. I look at every stage of your workflows and the strength of your data, people, process, and technology, then stay until it runs without me. Then I'm out. That's the difference: implementation and a clean handover, not diagnosis, and not a permanent seat.
Founder-led tech and service businesses, typically between 10 and 60 people. Companies where the work gets handed between people, where things slip through the gaps, and where the founder is still too involved in keeping everything moving. I also work with a small number of nonprofit leaders on the same kinds of operational problems.
Not at all. I have worked remotely across the UK, US, Canada, and Asia for over 25 years. Every engagement runs via video, messaging, and your client portal. Remote has real advantages most people overlook. It is less intrusive on your team, people behave more naturally when there is no consultant sitting in the corner, and after years of reading situations through a screen I have a sharper sense of what is really being said, and what is not.
The audit typically runs 20 to 30 days. We agree the boundaries and approach before we start, and progress is updated in your Client Area throughout. You get a clear written report at the end. What it takes from you and your team is honest answers, transparency, and a willingness to hear the truth about what is actually happening.
No. The Discovery Call works out what you actually need. Some organizations need the full sequence, audit then sprint then ongoing support. Others need something more focused. We agree the scope before anything starts, and after the audit you decide whether to proceed.
Because most consultants only solve the surface problem they were hired for, then leave. I take a structured approach. During the audit I check every stage of your workflows and the strength of your data, people, process, and technology. After the audit you have a clear picture of what is actually happening, and you are in control. You can move forward with an execution sprint, then ongoing support if you want to keep building. It is up to you.

The best place to start is with a 30-minute Discovery Call

You tell me what's breaking in how your business runs.
I listen, ask questions, and tell you honestly whether I can help.
If there's a fix worth making, I'll show you where to start.
We can move on from there.

Find What It's Costing You

Whatever's broken is costing you something today. The sooner we find it, the sooner it stops. Thirty minutes, free.