I work alongside business founders and nonprofit leaders to untangle messy processes, fix what's broken, and build operational workflows that drive revenue, retain clients, and remove leadership bottlenecks.
Let's see if we can solve it together.
For founder-led businesses and nonprofit organizations, 3–25 employees
Rob Gibbins
Three decades helping founders across the UK, US, Canada, and Asia.
You instinctively know when something is wrong. But with scattered data, layered processes, people complexities, and disjointed systems, getting to the root of it is easier said than done. So you patch the surface problem. It holds for a while, then breaks again, and the issues quietly compound.
"We shift from enjoying what we do to tolerating what we do. This is neither healthy nor productive."
That is the point where most founders and nonprofit leaders bring me in.
Most consultants charge you to diagnose a problem, hand you a 50-page report, and wish you luck. I am an operator, not an advisor. I bring 35 years of context directly into your organisation and deliver three things.
Breathing room, fast.
I step into the day-to-day and take on the operational stress, so you can rise above it. You feel it from day one.
See exactly where the gears are grinding.
Together, we map your workflows to find where friction is hiding, what it's costing, and how to fix it, guided by Data, People, Process, and Technology. You stop guessing.
The unsexy work that actually gets done.
I get into the heart of the business with your team. Writing SOPs, rebuilding processes, training people, reinforcing ownership. I stay until the work is done.
What comes next when the operation runs.
When operations run, the business stops being held back. The team executes. Clients stay. Growth stops being aspirational. It's just what happens when the work is done right.
I stepped into the UK BPO industry in 1999 and have lived these four pillars for 27 years, across the UK, US, Canada, and Asia. The last decade I have spent alongside nonprofit leaders across the US and Canada. When I partner with you, I work the way I would want someone to work with me if I were sitting in your chair. I stay until your growth is happening and you no longer need me. That is the outcome that matters.
Self-Funded BPO
Built from 2 to 120 staff
18 months. Operational blueprint built from scratch. Full ownership retained.
Sales Operations
Representatives managed at scale
Data and process aligned to hold performance at enterprise scale.
Training & Performance
People trained directly
Ownership and discipline embedded across multiple industries.
SaaS Platform
Doubled sales conversion in 90 days
Follow-up process rebuilt. Sales discipline installed.
Professional Services
Qualified pipeline flow
Lead-gen workflow re-engineered. Data handovers tightened.
Nonprofit Services
Exit-ready scaling
Broken handovers fixed. Foundation audited and stabilised.
Most consultants hand you a list of tools to go and buy. When the fix needs a system, I build it. The entire business you are looking at runs on a system I built myself, to serve my clients better.
Every client I work with gets a private portal where the engagement is actually managed, not just talked about. Everything we do lives there.
Your team sees what you want them to see. You see everything. What is planned, what is next, the timeline, and what has already moved. No chasing. No hunting. No mystery.
What you see here is a glimpse. The portal does much more.
I do not start with the tool. I start with what is actually broken. Sometimes AI is the answer. Often a simple process is better. I will tell you which.
Once the work is clear, I find the places AI genuinely saves time or money, and the places it just adds noise. No hype, no jargon, no chasing the latest thing.
A tool nobody adopts is worthless. I train your team to use AI properly and build it into how they already work, so it sticks after I am gone.
Pricing shown is for businesses. I keep nonprofit fees accessible. The work matters more than the margin.
Free · 30 minutes
30 minutes. You talk. I listen. We work out if there is a fit. If there is, I'll walk you through how the audit works, the framework I use to find what's broken across your workflows, data, people, process, and technology. You decide whether to proceed.
Founders and nonprofit leaders have described these calls as inspiring and refreshing.
Let's Talk This ThroughFrom $3,000 · 20–30 days
I run your business through a structured audit. Every stage of your workflows, and the strength of your data, people, process, and technology. Working with you and your team, I find what's broken, what's causing friction, and what it's costing. You get a practical written report: what's broken, why, the cost, and a clear list of what to fix first.
Scoped to the work · agreed before we start
Heads down for 30 to 60 days. I work alongside you and your team. Listening first, respecting what they have built, and helping them fix the priority breaks. They keep ownership, which builds real buy-in. The result: efficient workflows built to scale and a team that knows how to keep them running. Pricing depends on the scope and is agreed up front, with no surprises. Ongoing support is available for those who want me to stay longer.
Rob is a seasoned sales professional who brings strategy, execution, and leadership together. He was our top sales achiever for three consecutive years. What sets him apart is the way he combined sharp sales execution with leadership and insight — influencing product direction, improving the customer journey, and raising the bar for the whole team.
Robert's extraordinary professionalism, dedication, and deep product and industry knowledge played a pivotal role in helping us implement a streamlined and efficient data management system. His ability to understand organizational needs, customize solutions, and provide hands-on support made the entire process seamless.
Rob is one of those rare leaders who doesn't just drive results. He elevates everything and everyone around him. He has an incredible ability to understand what a customer needs, even when they haven't fully articulated it themselves — and maximizes every opportunity without making them feel pressured.
Robert stands out for how naturally he puts the customer first. After a sale, he stayed engaged — checking in on projects and keeping in touch to confirm that clients were receiving the features promised, and that the process reflected the high level of professionalism and care he values.
I first met Rob in the early 90's, when the call centre industry was just beginning to expand exponentially. It was no surprise to me that he opted to move to the Philippines to set up his own business. 12 years later, he's an established and well-known expert in the contact centre industry, demonstrating his energy, tenacity and business acumen. Rob is a 'safe pair of hands'.
I have known and worked with Robert for over 20 years since our early days at Merit Direct (SITEL). Complete with excellent operational, client and business management skills, Robert is one of the most experienced industry stalwarts and his knowledge of the offshore outsourcing market is second to none.
Rob has been a client of ours for over 4 years. I have always found him easy to work with, approachable, extremely trustworthy, efficient and very knowledgeable in his field. Our discussions are always about how we can help each other — as all good supplier and client relationships should be.
Working with Rob was always a pleasure. As part of the sales team, he brought incredible energy, professionalism, and a genuine commitment to customer success. Rob has a real talent for building strong client relationships and finding solutions that truly meet their needs.
Robert was an amazing mentor who helped a lot of us in his department. He saw talents we didn't even see in ourselves and helped us bring it out and expand on our skills. I will forever be grateful for all he has taught me in work and in life.
I have learned valuable lessons from Rob when I was managing his programs at Touch Asia. He helped me fully understand and appreciate what it is to be a leader — to take full accountability for mistakes my team made, learn from it, and move on. He is a good man and a good friend.
I work in multiple ways with business founders and nonprofit leaders.
You talk about what is happening in your organisation.
I listen, ask questions, and tell you honestly whether I can help.
We can move on from there.
Nonprofit Leaders and Business Founders have described these calls as inspiring and refreshing.